The course focuses on real work challenges such as operational issues, process gaps, performance concerns, customer problems, and decision-making under pressure.
Overview
Problem Solving Skills Training is a practical, business-focused program designed to help professionals identify problems clearly, analyse situations logically, and develop effective solutions in the workplace. The course focuses on real work challenges such as operational issues, process gaps, performance concerns, customer problems, and decision-making under pressure. Participants learn how to approach problems systematically, think critically, involve stakeholders, and implement solutions that deliver measurable results.
Learning Outcomes
• Understand the principles, analytical thinking techniques, and decision-making frameworks of Problem Solving for effective personal and professional problem resolution.
• Set up and apply problem-solving frameworks, critical thinking models, root cause analysis methods, and decision-making strategies for workplace effectiveness.
• Design structured solutions, action plans, risk assessments, and process improvement approaches using problem-solving best practices.
• Implement issue identification, data analysis, solution evaluation, decision execution, and continuous improvement workflows effectively.
• Evaluate, refine, and optimize problem-solving processes, decision outcomes, and workplace performance for efficiency, reliability, and professional growth.
• Build confident, analytical, and results-driven professional capabilities using problem-solving best practices.
Duration & Delivery Mode
14 hours
Target Audience
• Professionals across all roles and functions
• Managers, supervisors, and team leads
• Operations, project, and process-focused professionals
• Customer-facing and support teams
• Individuals responsible for resolving workplace issues
Pre-requisites
• Basic workplace or professional experience
• Exposure to routine work challenges or decision-making situations
• Willingness to participate in discussions, case scenarios, and group activities
Skillset Achieved
• Structured problem identification and analysis
• Critical and logical thinking skills
• Practical solution development techniques
• Decision-making and prioritisation capability
• Implementation and follow-through skills
Course Outcome
By the end of this training, participants will be able to identify problems accurately, analyse root causes, develop practical solutions, and implement decisions effectively. Learners will gain problem-solving skills that improve operational efficiency, decision quality, and overall workplace performance.
Course Outline
Understanding Problems and Analysing Root Causes
• Understanding Problem Solving in the Workplace
◦ What constitutes a problem versus a symptom
◦ Common workplace problems and challenges
◦ Impact of poor problem-solving on results
• Defining Problems Clearly and Accurately
◦ Framing problems objectively
◦ Separating facts from assumptions
◦ Clarifying scope and impact
• Problem Solving Mindset and Critical Thinking
◦ Avoiding quick fixes and bias
◦ Thinking logically under pressure
◦ Asking the right questions
• Root Cause Analysis Techniques
◦ Identifying underlying causes
◦ Exploring contributing factors
◦ Avoiding symptom-based solutions
• Information Gathering and Analysis
◦ Collecting relevant data and inputs
◦ Analysing patterns and trends
◦ Using evidence for decision-making
Assessment Topics
• Problem Solving Fundamentals & Analytical Thinking
• Problem Identification, Root Cause Analysis & Decision Making
• Solution Design, Risk Assessment & Action Planning
• Process Improvement, Execution & Performance Optimization
• Evaluation, Reflection & Decision Optimization
• End-to-End Problem Solving Development Project
Evaluation
Participants will be evaluated through problem-solving case discussions, scenario-based exercises, group activities, reflection exercises, and application-focused quizzes to assess understanding and practical problem-solving capability.
Course Materials
Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.
Certification
Participants who successfully complete the training will receive an AcadNXT Certification in Problem Solving Skills Training, validating their expertise in problem identification, analysis, solution development, decision-making, and workplace issue resolution.
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What Our Students Say
“This training gave me a clear structure to analyse problems and implement effective solutions.”
“The real-life scenarios made problem solving practical and immediately applicable.”
“A highly useful program that improved how I approach complex workplace issues.”
“The focus on root cause analysis makes this course extremely valuable.”
“The action planning helped me solve problems more confidently and systematically.”