Telecom Operation Support System (OSS) Training is a practical, hands-on program designed to equip learners with the knowledge and skills required to manage telecom network operations and service delivery workflows using OSS platforms. This training focuses on network monitoring, fault management, service provisioning, performance management, inventory management, network orchestration concepts, and telecom operational workflows. Participants will gain practical understanding of how OSS solutions support telecom service providers in maintaining network reliability, operational efficiency, and service quality.

• Understanding of telecom OSS architecture and workflows
• Ability to support network monitoring and operations
• Skills in fault management and service provisioning
• Knowledge of performance monitoring and reporting concepts
• Capability to support telecom operational assurance workflows

• Telecom Network Operations Professionals
• OSS Support and Operations Teams
• Telecom Engineers and Analysts
• NOC (Network Operations Center) Teams
• IT professionals working in telecom environments
• Telecom Operations and Service Delivery Managers

• Basic understanding of telecom or networking concepts is helpful
• Familiarity with IT systems or telecom operations is an advantage
• Basic computer proficiency
• No prior OSS experience required

• Understanding telecom OSS architecture and workflows
• Network monitoring and fault management concepts
• Service provisioning and activation workflows
• Telecom inventory and resource management basics
• Performance management and operational analytics
• Telecom workflow orchestration awareness
• Network operations reporting and service assurance fundamentals

Upon completion of this training, participants will be able to understand and support telecom OSS workflows effectively. They will be capable of monitoring network operations, managing service provisioning processes, handling operational incidents, and supporting telecom service assurance activities.

Introduction to Telecom OSS and Network Operations
• Overview of telecom operational environments
• OSS architecture and ecosystem fundamentals
• OSS vs BSS concepts and workflows
• Telecom network operations lifecycle overview

Network Monitoring and Fault Management
• Network monitoring concepts
• Alarm and event management basics
• Fault detection and incident handling workflows
• Service impact awareness and troubleshooting concepts

Service Provisioning and Activation Workflows
• Telecom service provisioning concepts
• Service activation lifecycle overview
• Configuration and deployment workflows
• Provisioning automation awareness

Hands-on exercises

Performance Management and Service Assurance
• Telecom performance monitoring concepts
• KPI and SLA monitoring basics
• Service quality and operational assurance workflows
• Capacity and utilization analysis overview

Inventory and Resource Management
• Telecom inventory management fundamentals
• Network resource tracking concepts
• Asset and configuration management basics
• Topology and dependency awareness

Workflow Integration and Network Operations
• Integration between OSS platforms and network systems
• Workflow orchestration concepts
• Automation and operational efficiency strategies
• Telecom operational coordination workflows

Hands-on exercises

Reporting, Analytics, and Operational Visibility
• OSS reporting and analytics basics
• Operational dashboards and monitoring tools
• Network event analysis concepts
• Service performance reporting workflows

OSS Governance and Operational Best Practices
• User access and operational controls
• Telecom operational governance awareness
• Security and compliance concepts in OSS environments
• Best practices for telecom operations management

Capstone Telecom OSS Workflow Project
• Network monitoring and fault handling simulation
• Service provisioning and operational workflow tasks
• Reporting and service validation exercises
• Final telecom operations workflow review

Hands-on exercises

• Telecom OSS architecture and ecosystem
• Network monitoring and fault management
• Service provisioning and activation workflows
• Inventory and resource management
• Performance monitoring and service assurance
• Telecom operational reporting and governance

• Network operations workflow exercises
• Fault and monitoring assignments
• Service provisioning tasks

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants who successfully complete the training will receive an AcadNXT Certification in Telecom Operation Support System (OSS) Training, validating their expertise in telecom network operations, service assurance, and operational support system workflows.