OpsGenie Training by AcadNXT is designed to provide participants with practical expertise in incident management, alerting, and on-call operations using the OpsGenie platform. This instructor-led training program covers alert lifecycle management, escalation policies, on-call scheduling, integrations with monitoring tools, incident response workflows, notification routing, team management, reporting, and automation of IT operations. Participants will gain hands-on experience in designing and managing efficient incident response systems that ensure high availability and faster resolution of production issues. The course is ideal for DevOps engineers, SREs, IT operations teams, and cloud support professionals responsible for managing system reliability and incident response.

• Understand incident management lifecycle using OpsGenie
• Configure alerts, incidents, and notification workflows
• Design escalation policies and on-call schedules
• Integrate OpsGenie with monitoring tools and APIs
• Manage incident response and collaboration workflows
• Analyze operational metrics and incident reports
• Automate incident management processes
• Improve system reliability and response time

• DevOps Engineers
• Site Reliability Engineers (SREs)
• IT Operations Engineers
• Cloud Support Engineers
• System Administrators
• NOC Engineers
• Incident Response Teams
• Platform Reliability Teams

• Basic understanding of IT operations and system monitoring concepts
• Familiarity with cloud or server environments is beneficial
• Understanding of DevOps or SRE practices is helpful
• Basic knowledge of incident management workflows is an advantage

• Understanding OpsGenie architecture and incident management model
• Configuring alerts, incidents, and notification workflows
• Designing escalation policies and on-call schedules
• Integrating OpsGenie with monitoring tools and CI/CD systems
• Managing teams, rotations, and duty schedules
• Automating incident response workflows
• Analyzing incident reports and operational metrics
• Implementing alert routing strategies
• Improving system reliability through proactive incident handling
• Applying best practices for IT service management (ITSM)

After completing the OpsGenie Training, participants will be able to design and manage enterprise-grade incident management systems using OpsGenie. Learners will gain practical expertise in alerting, escalation policies, on-call scheduling, integrations, and incident response workflows to improve system reliability and operational efficiency.

Introduction to Incident Management and OpsGenie Basics

• Overview of incident management concepts
• Introduction to OpsGenie platform
• Alert lifecycle and incident workflows
• OpsGenie dashboard and interface overview
• Team setup and user management

Alerts and Notification Management

• Creating and managing alerts
• Alert grouping and deduplication
• Notification rules and routing strategies
• Priority-based alert handling
• Integration with monitoring systems

On-Call Scheduling and Escalation Policies

• Creating on-call schedules
• Rotation management and duty planning
• Escalation policy configuration
• Handling escalation workflows
• Best practices for on-call management

Integrations and Automation

• Integrating OpsGenie with monitoring tools (Prometheus, CloudWatch, etc.)
• Incident automation workflows
• Webhooks and API integration basics
• Connecting CI/CD pipelines to OpsGenie
• Automating incident creation and resolution flows

Incident Response and Collaboration

• Incident assignment and collaboration workflows
• War room and communication management
• Incident timeline tracking
• Post-incident review (PIR) process
• Collaboration best practices

Reporting and Analytics

• Incident reporting dashboards
• SLA and performance tracking
• Alert noise reduction strategies
• Operational insights and metrics
• Continuous improvement practices

Mini Project and Practical Implementation

• Setting up end-to-end incident management system using OpsGenie
• Configuring alerts, schedules, and escalation policies
• Integrating monitoring tools with OpsGenie
• Simulating real-world incident response scenario
• Final project review and discussion

• OpsGenie architecture and incident model
• Alert and notification configuration
• On-call scheduling and escalation policies
• Integrations with monitoring and CI/CD tools
• Incident response workflows and collaboration
• Reporting and analytics concepts
• Automation and API usage
• OpsGenie mini project implementation

• Hands-on alert configuration exercises
• On-call scheduling and escalation assignments
• Integration setup and automation tasks
• Incident response simulation activities
• Mini project development and evaluation
• Reporting and analytics exercises

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants who successfully complete the training will receive an AcadNXT Certification in OpsGenie Training, validating their expertise in incident management, alerting systems, on-call scheduling, escalation policies, integrations, and IT operations reliability practices.