This training focuses on platform architecture, user and role management, application navigation, data management, workflow configuration, incident and request management setup, and basic automation concepts.
Overview
ServiceNow for Administration Training is a comprehensive, hands-on program designed to equip learners with the skills required to configure, manage, and administer the ServiceNow platform for enterprise IT service management. This training focuses on platform architecture, user and role management, application navigation, data management, workflow configuration, incident and request management setup, and basic automation concepts. Participants will gain practical experience in managing ServiceNow environments to support ITSM processes and business workflows.
Learning Outcomes
• Understanding of ServiceNow platform architecture
• Ability to configure ITSM modules and workflows
• Skills in user and access management
• Knowledge of reporting and dashboard creation
• Capability to support enterprise IT service operations
Duration & Delivery Mode
14 hours
Target Audience
• ServiceNow Administrators and System Administrators
• IT Support and Helpdesk Professionals
• ITSM Consultants and Analysts
• DevOps and IT Operations Teams
• Professionals transitioning into ServiceNow platform management
Pre-requisites
• Basic understanding of IT service management concepts
• Familiarity with IT support or helpdesk processes is helpful
• Basic knowledge of databases and web applications
• No programming experience required
Skillset Achieved
• ServiceNow platform architecture and navigation
• User, role, and access control management
• Configuration of applications and modules
• Incident, problem, and request management setup
• Workflow and approval process configuration
• Data management and table structure understanding
• Basic reporting and dashboard configuration
Course Outcome
Upon completion of this training, participants will be able to administer and configure the ServiceNow platform for enterprise ITSM operations. They will be capable of managing users, configuring core ITSM processes, and supporting organizational workflows through ServiceNow administration capabilities.
Course Outline
Introduction to ServiceNow Platform Architecture
• Overview of ServiceNow ecosystem and ITSM concepts
• Platform architecture and components
• Navigation and user interface overview
• Application scope and module structure
User and Access Management
• User creation and role assignment
• Group management and access control
• Role-based security model
• Permissions and data visibility rules
Data Management Fundamentals
• Tables, records, and fields structure
• Importing and managing data
• Dictionary concepts and field types
• Basic data relationships
Hands-on exercises
ITSM Process Configuration
• Incident management setup and lifecycle
• Problem management basics
• Service request and catalog configuration
• Change management overview
Workflow and Automation Basics
• Workflow editor concepts
• Approval process configuration
• Basic automation rules
• Notifications and triggers
Reporting and Dashboard Configuration
• Creating basic reports
• Dashboard setup and customization
• Performance analytics overview
• Data visualization basics
ServiceNow Administration Best Practices
• Platform maintenance concepts
• Update sets overview
• Environment management basics
• Governance and operational best practices
Hands-on exercises
Assessment Topics
• ServiceNow platform fundamentals
• User and role management
• Incident and request management
• Workflow configuration
• Reporting and dashboards
• Data management concepts
Evaluation
• ServiceNow configuration exercises
• User and role management tasks
• ITSM process setup assignments
• Reporting and dashboard creation tasks
Course Materials
Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.
Certification
Participants who successfully complete the training will receive an AcadNXT Certification in ServiceNow for Administration Training, validating their expertise in ServiceNow platform administration, ITSM configuration, workflow management, and enterprise service operations.
Enroll Now
Other cities in United States
Explore the same course in other cities across United States.
Cities across the globe for this course
This course also runs in these cities in other countries.
UK Classrooms
US Classrooms
Countries where this course is available
Browse all the countries currently offering scheduled delivery for this course.
What Our Students Say
“The training provided a clear understanding of ServiceNow administration and ITSM workflows.”
“Excellent structured content covering real-world platform configuration.”
“Very practical training with strong focus on enterprise IT service processes.”
“The course helped me understand ServiceNow modules and administration tasks clearly.”
“This course is perfect for starting a career in ServiceNow administration.”